Go to home page
At TotalMagic, we want every customer to be satisfied with their purchase. If you experience any issues, please reach out to us so we can resolve the matter quickly and fairly.
### Eligibility for Refund
To qualify for a refund, the following conditions must be met:
1. A refund request must be submitted within [number] days of purchase.
2. The product or service must remain unused and in its original condition.
3. Digital products or services must not have been accessed, downloaded, or consumed.
4. A valid receipt or proof of purchase must be provided.
### Refund Process
If you meet the eligibility criteria, here’s how to request a refund:
1. Contact our support team at [ ] to initiate process.
2. Include the following details in your email:
- Your full name
- Contact details
- Order number
- Reason for requesting a refund
3. Our team will review your request and may ask for additional details if necessary.
4. Once approved, your refund will be processed within [number] business days.
### Refund Methods
- Refunds will be issued using the same payment method used for the original transaction.
-If the original payment method is no longer valid (e.g., expired credit card), we may arrange an alternative method.
## Non-Refundable Items
The following items are generally non-refundable:
- Digital downloads or subscriptions once accessed.
- Gift cards, credits, or promotional vouchers.
- Customized or personalized services.
- Completed services or consultations that have already been delivered.
## Shipping Costs
For physical products (if applicable):
- Shipping fees are non-refundable.
- If return shipping is required, the cost may be deducted from the refund unless the return is due to our error.
## Contact Us
For questions or concerns about our refund policy, contact us at [ ]
